Service Charge Analyst

Job Switch; Croydon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the finance sector is looking for a Service Charge Analyst to deliver high-quality service to stakeholders. The role involves calculating service charges, handling inquiries, and ensuring compliance with legal standards. This entry-level, full-time position offers hybrid working options between the office and home, suitable for individuals keen to start their career in finance.

Qualifications

• Experience in service charge analysis and understanding of management practices.
• Ability to manage tasks within deadlines and work collaboratively.
• Excellent communication and customer service skills.

Responsibilities

• Accurately calculate and issue service charges, ensuring compliance with legal deadlines.
• Provide expert customer service for service charge payers and resolve queries.
• Prepare service charge information for legal processes when required.

Skills

Organizational skills

Communication skills

Customer service skills

Financial skills

Numerical skills

Job description

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Purpose of your role

Reporting to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.

The location

You'll be based at one of our main offices in either Croydon or Sittingbourne, with the option for hybrid working: 3 days in the office (Tues/Wed/Thurs) and 2 days working from home (Mon & Fri).

Main Area of Responsibility

1. Accurately calculating, constructing, and issuing all estimated and actualised service charges, ensuring compliance with legal deadlines, contractual agreements, policies, and procedures to enable full recoverability of costs, focusing on complex cases.
2. Delivering a customer-centric, expert service for service charge payers, dealing directly with residents to resolve complex queries, and working with internal colleagues to resolve complaints, disputes, and dissatisfaction.
3. Preparing service charge information and supporting evidence for First Tier Tribunal and attending if required.
4. Identifying and acting on areas for improvement in the calculation of service charges and information supply to residents.
5. Sharing knowledge and collaborating with the team to enhance resilience across service charge setting activities.

Skills, Knowledge & Experience

1. Experience in service charge analysis, with a solid understanding of residential and commercial service charge management, including current legislative requirements and sector best practices.
2. Strong organizational skills to manage and deliver tasks within deadlines.
3. Experience working with councillors, the wider community, and external partners.
4. Excellent communication skills (written and oral).
5. Strong financial and numerical skills.
6. Excellent customer service skills.

Additional Notes

This role is entry-level, full-time, and falls within the finance sector.

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Location: London, England, United Kingdom. Posted 2 weeks ago.

Note: This job posting is active and not expired.