Service Centre Operations Lead

Auto Windscreens; Plympton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Training & Certification

Career development opportunities

Job summary

Auto Windscreens is seeking a Service Centre Manager to lead a high‑performing team and drive operational efficiency. You will manage performance, plan resources, and ensure compliance with health and safety, quality, and financial standards.

The role emphasizes people leadership, KPI monitoring, and proactive customer service improvements to sustain high levels of customer satisfaction across the service centre.

Qualifications

• Leadership experience with team coaching and performance reviews
• Ability to monitor KPI performance and drive improvements
• Strong communication across teams and with senior leadership
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and data reporting

Responsibilities

• Motivate and lead a team through communication, recognition and engagement
• Manage the team in line with company procedures and values, including disciplinary and performance management
• Monitor team performance and address any issues with action plans
• Hold regular 1-2-1s and performance reviews aligned to objectives
• Plan resources and shifts to maintain productivity during operational hours
• Manage a P&L, keeping costs in line with budgets and profitability
• Address complaint escalations and identify root causes for improvement
• Present weekly and monthly performance reports to Area Manager
• Ensure health and safety, quality, financial and environmental compliance
• Identify recruitment needs and coordinate with Head Office
• Oversee fleet and equipment requirements for the Service Centre
• Maintain effective communication with Head Office departments

Skills

Leadership

Continuous Improvement

Communication

IT Literacy

Customer Service

Succession Planning

Delegation

Time Management

Tools

Microsoft Office

Job description

Auto Windscreens is seeking a Service Centre Manager to lead a high‑performing team and drive operational efficiency. You will manage performance, plan resources, and ensure compliance with health and safety, quality, and financial standards.

The role emphasizes people leadership, KPI monitoring, and proactive customer service improvements to sustain high levels of customer satisfaction across the service centre.