Service Centre Leader - Driving Efficiency & Growth

Auto Windscreens; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

Auto Windscreens is seeking a Service Centre Manager to drive financial success and run day-to-day operations of the service centre in the UK.

You will lead and develop a team, optimize processes, ensure service levels, and maintain compliance with health and safety and quality standards. The role calls for strong leadership, KPI focus, and a proactive approach to customer satisfaction.

Responsibilities

• Motivate and lead a team through regular communication, recognition and engagement
• Manage the team per company procedures and values, incl. disciplinary, absence and performance management
• Continuously monitor team performance and KPIs; address any performance concerns
• Hold regular 1-2-1s and performance reviews in line with objectives
• Plan resources and shifts to ensure productivity during operational hours
• Manage a P&L and keep costs in line with budgets to maintain profitability
• Handle complaints escalations and identify root causes with improvement plans
• Present weekly/monthly reports to the Area Manager with risks and actions
• Ensure health & safety, quality, financial and environmental requirements are met
• Identify recruitment needs for the Service Centre
• Understand and manage fleet and equipment requirements
• Maintain effective communication with Head Office colleagues

Skills

Continuous Improvement

Leadership

Communication and Interpersonal

IT Literacy

Customer Service

Succession Planning

Delegation

Time Management

Job description

Auto Windscreens is seeking a Service Centre Manager to drive financial success and run day-to-day operations of the service centre in the UK.

You will lead and develop a team, optimize processes, ensure service levels, and maintain compliance with health and safety and quality standards. The role calls for strong leadership, KPI focus, and a proactive approach to customer satisfaction.