Service Centre Operations Lead

Markerstudy Group; Reading; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Auto Windscreens is seeking a capable individual to maintain service centre standards and support colleagues and customers across internal and external channels. You will assist with stock management, cover the Service Centre Manager when needed, and relay operational information to senior teams.

The role demands clear communication with technicians and managers, plus a proactive, flexible approach to workload and priorities within a busy service centre environment.

Qualifications

• Ability to work on own and as part of a team.
• Excellent communication skills both face to face and via telephone.
• Good planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.

Responsibilities

• Maintain standards of the Service Centre.
• Provide help and support to colleagues and customers both internally and externally.
• Assist with stock management within the Service Centre.
• Cover the Service Centre Manager during periods of absence and annual leave.
• Provide operational information to relevant management teams.
• Communicate clearly with Technicians, Service Centre Manager and Area Manager.
• Ensure H&S standards and processes are maintained within the Service Centre.
• Control and replenish consumable stocks for the Service Centre.
• Arrange regular collection of glass waste and chemical waste.
• Perform other ad-hoc duties as advised by the Service Centre Manager or Area Manager.

Skills

Initiative

Teamwork

Communication

Planning

Flexibility

Motivation

Job description

Auto Windscreens is seeking a capable individual to maintain service centre standards and support colleagues and customers across internal and external channels. You will assist with stock management, cover the Service Centre Manager when needed, and relay operational information to senior teams.

The role demands clear communication with technicians and managers, plus a proactive, flexible approach to workload and priorities within a busy service centre environment.