Service Centre Manager: Lead Ops & Customer Excellence

Markerstudy Group; Milton Keynes; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Auto Windscreens is looking for a Service Centre Manager to lead day-to-day operations and drive financial success of the service centre. You will manage staff, ensure compliance, and foster a customer‑focused culture.

The role requires strong leadership, the ability to manage KPI performance, and the skills to plan shifts and resources to optimise productivity while safeguarding profitability and safety standards.

Qualifications

• Experience leading a team and managing KPI performance.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Word, Excel and Outlook.

Responsibilities

• Motivate and lead the team with regular communication and engagement.
• Manage team in line with company procedures and values, including people management.
• Monitor performance and address issues to protect productivity and profitability.
• Conduct regular 1-2-1s and performance reviews per appraisal process.
• Plan resource and shift patterns to ensure consistent productivity.
• Manage a P&L to keep costs in line with budgets and act to protect profitability.
• Handle customer complaints and identify root causes with corrective actions.
• Present weekly and monthly performance reports to the Area Manager.

Skills

Continuous Improvement

Leadership

Communication

IT Literacy

Customer Service

Succession Planning

Delegation

Time Management

Job description

Auto Windscreens is looking for a Service Centre Manager to lead day-to-day operations and drive financial success of the service centre. You will manage staff, ensure compliance, and foster a customer‑focused culture.

The role requires strong leadership, the ability to manage KPI performance, and the skills to plan shifts and resources to optimise productivity while safeguarding profitability and safety standards.