Service Centre Leader: Drive Operations, People & Profit

Auto Windscreens; West of England; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Auto Windscreens is recruiting a Service Centre Manager to drive the financial success and daily operations of a Service Centre. You will lead a team, uphold quality and safety standards, and pursue continuous improvement in processes and customer satisfaction.

The role focuses on managing resources, shift patterns, performance reviews, and cost controls to maintain profitability while delivering excellent service delivery.

Formación

• Strong focus on improving processes and efficiency.
• Proven ability to lead and motivate teams.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsabilidades

• Lead and motivate a team through regular communication and engagement.
• Ensure adherence to company procedures, values, and performance management processes.
• Monitor KPI performance, address issues, and drive improvements.
• Prepare weekly and monthly performance reports for Area Manager.
• Oversee health and safety, quality, financial, and environmental standards.

Conocimientos

Continuous Improvement

Leadership

Communication

IT Literacy

Customer Service

Succession Planning

Delegation

Time Management

Descripción del empleo

Auto Windscreens is recruiting a Service Centre Manager to drive the financial success and daily operations of a Service Centre. You will lead a team, uphold quality and safety standards, and pursue continuous improvement in processes and customer satisfaction.

The role focuses on managing resources, shift patterns, performance reviews, and cost controls to maintain profitability while delivering excellent service delivery.