Service Centre Leader: Drive Profit & Service Excellence

Auto Windscreens; Tees Valley; Presencial; GBP 42 000 - 64 000; Tempo integral

Resumo da oferta

Auto Windscreens is seeking a Service Centre Manager to lead day-to-day operations, drive profitability and ensure exceptional customer satisfaction. You will optimise efficiency, manage a productive team, and maintain strong compliance with company procedures and health & safety standards.

You will be responsible for planning resources, mitigating risks, and delivering regular performance reports to senior management, while fostering a culture of recognition and continuous improvement across

Qualificações

• Proven leadership of a service centre or similar operation.
• Experience managing financials including P&L and budgets.
• Strong focus on customer satisfaction and service delivery.

Responsabilidades

• Maximise operational efficiency and productivity.
• Maintain and improve processes with strong compliance.
• Lead and develop a high-performing team with regular 1-2-1s and appraisals.
• Manage shift patterns, leave, and resource planning to ensure steady productivity.
• Oversee P&L to keep costs in line with budgets and drive profitability.
• Present weekly/monthly performance reports to Area Manager and address risks.

Conhecimentos

Leadership

People Management

KPI Tracking

Customer Service

IT Literacy

Descrição da oferta de emprego

Auto Windscreens is seeking a Service Centre Manager to lead day-to-day operations, drive profitability and ensure exceptional customer satisfaction. You will optimise efficiency, manage a productive team, and maintain strong compliance with company procedures and health & safety standards.

You will be responsible for planning resources, mitigating risks, and delivering regular performance reports to senior management, while fostering a culture of recognition and continuous improvement across