Service Centre Manager: Drive Efficiency & Excellence

Auto Windscreens; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

Auto Windscreens in Reading seeks a Service Centre Manager to lead day-to-day operations and drive profitability. You will cultivate a high-performance culture, manage KPIs, and ensure compliance with safety, quality and financial standards.

You will oversee shifts, resource planning, reporting, and stakeholder communication, while developing teams and delivering excellent customer service across the service centre.

Qualifications

• Strong leadership and people-management experience.
• Proven ability to manage KPI-driven operations and budgets.
• Familiar with health & safety, quality, environmental standards.

Responsibilities

• Motivate and lead a team through regular communication, recognition and engagement.
• Manage the team in line with company procedures and values, including disciplinary, absence and performance management.
• Continuously monitor team performance and KPIs and address performance concerns.
• Hold regular 1-2-1s and performance reviews in line with objectives and goals; ensure training needs are met.
• Plan resources and shift patterns to maintain productivity and performance.
• Manage a P&L and ensure costs align with budgets; take action to maintain profitability.
• Address complaint escalations and identify root causes; implement improvements.
• Present weekly and monthly performance reports to the Area Manager.
• Ensure compliance with health & safety, quality, financial, operational and environmental requirements.
• Identify recruitment needs for the Service Centre as approved by the Area Manager.
• Understand and manage fleet and equipment requirements.
• Maintain effective communication with Head Office departments.

Skills

Continuous Improvement

Leadership

Communication

IT Literacy

Customer Service

Succession Planning

Delegation

Time Management

Job description

Auto Windscreens in Reading seeks a Service Centre Manager to lead day-to-day operations and drive profitability. You will cultivate a high-performance culture, manage KPIs, and ensure compliance with safety, quality and financial standards.

You will oversee shifts, resource planning, reporting, and stakeholder communication, while developing teams and delivering excellent customer service across the service centre.