Service Centre Leader: Drive Efficiency & Customer Excellence

Auto Windscreens; Milton Keynes; In loco; GBP 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Auto Windscreens is seeking a Service Centre Manager to lead day-to-day operations, maximise efficiency and profitability, and drive customer satisfaction. The role focuses on managing a team, establishing KPI-driven performance, and ensuring compliance with health, safety and quality standards.

The manager will develop a culture of recognition, oversee recruitment and resource planning, and report on performance to the Area Manager, with a strong emphasis on continuous improvement and

Competenze

• Experience in leading a service centre or operations team.
• Ability to manage P&L and budgets.

Mansioni

• Maximise operational efficiency and productivity.
• Hold regular 1-2-1s and performance reviews with team members.
• Present weekly and monthly reports to Area Manager.
• Ensure health and safety, quality, financial and environmental requirements.

Conoscenze

Operational leadership

People management

KPI tracking

Customer service

Communication

IT literacy

Time management

Delegation

Leadership

Strumenti

Microsoft Office

Descrizione del lavoro

Auto Windscreens is seeking a Service Centre Manager to lead day-to-day operations, maximise efficiency and profitability, and drive customer satisfaction. The role focuses on managing a team, establishing KPI-driven performance, and ensuring compliance with health, safety and quality standards.

The manager will develop a culture of recognition, oversee recruitment and resource planning, and report on performance to the Area Manager, with a strong emphasis on continuous improvement and