Service Business Consultant

SSR C&T; Hayes End; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car or allowance

25 days holiday

Commission structure

Job summary

SSR C&T in London is seeking a full-time Service Business Consultant to cover the London, Home Counties and M4 corridor. You will build lasting client relationships, expand recurring maintenance agreements across all service disciplines, and represent the company professionally.

You should have a proven track record in solution selling, strong retention skills, and a history of meeting sales targets. The role offers a £45,000 basic salary plus commission, a car or allowance, and 25 days holiday.

Qualifications

• Experience in solution selling for fire & security services.
• Proven ability to hit sales targets.
• Strong client relationship and communication skills.
• Knowledge of maintenance contracts and KPIs.

Responsibilities

• Develop and manage customer account plans to grow and retain business.
• Provide KPI reports and account summaries after regular client reviews.
• Manage expectations and escalate issues when needed.
• Ensure KPIs, quotation turnaround, and sales targets are achieved.
• Identify new sales opportunities and promote services across disciplines.
• Provide accurate sales forecasts and status reports.
• Assist credit control to ensure timely payments.
• Stay updated on industry legislation and product developments.
• Represent the company professionally at all times.

Skills

Solution selling

Retention skills

Sales targets

Communication skills

Relationship building

Job description

This full time Service Business Consultant position with SSR C&T operates from London, covering the Home Counties and M4 corridor. The successful candidate represents a regional fire & security systems installer, building lasting client relationships while expanding recurring maintenance agreements across every service discipline. Core duties include creating account plans, conducting regular reviews with KPI reporting, managing expectations and escalating issues when needed. Applicants should demonstrate solution selling ability, strong retention skills and a record of hitting sales targets. The package offers £45,000 annually plus commission, a car or allowance, 25 days holiday and additional benefits. Responsible for representing this regional fie and security systems installer and service provider professionally, developing and maintaining customer relationships, and driving growth in recurring maintenance contracts across all service disciplines. The role focuses on customer retention, solution selling, and achieving sales and account performance targets. Covering the London, Home Counties and M4 corridor, the role comes with a basic salary to £45,000 plus commission, car/allowance, 25 days holiday and package.

Key Responsibilities

• Develop and manage customer account plans to grow and retain business.
• Conduct regular client reviews, providing KPI reports and account summaries.
• Manage customer expectations and elevate service issues where required.
• Ensure contractual KPIs, quotation turnaround times, and sales targets are achieved.
• Build long-term customer relationships and identify new sales opportunities.
• Promote services across all disciplines and revenue streams.
• Provide accurate sales forecasts and account status reports.
• Support credit control activities to ensure payments are received within agreed terms.
• Stay informed on industry legislation and product developments, sharing relevant updates with clients.
• Represent the company professionally at all times.

Person Specification

• Energetic, driven, and enthusiastic.
• Proven track record of achieving sales targets.
• Strong communication, organisation, and relationship-building skills.
• Ability to develop account strategies and maximise sales opportunities.
• Customer-focused with a commitment to high service standards.
• Experience advising on and negotiating Fire & Security maintenance solutions.