Service Business Consultant

SSR Contract & Technical; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Commission

25 days holiday

Performance-based incentive

Job summary

SSR Contract & Technical in London and surrounding areas seeks an Account Manager to grow and retain customer relationships across London, Home Counties and M4 corridor. A base salary to £45,000 plus commission, car/allowance, 25 days holiday and a comprehensive package are on offer.

The role focuses on customer retention, solution selling and meeting sales account targets by promoting services across all disciplines and driving recurring maintenance contracts.

Qualifications

• Experience advising on and negotiating Fire & Security maintenance solutions.
• Proven track record of achieving sales targets.

Responsibilities

• Develop and manage customer account plans to grow and retain business.
• Conduct regular client reviews, providing KPI reports and account summaries.
• Manage customer expectations and elevate service issues where required.
• Ensure contractual KPIs, quotation turnaround times, and sales targets are achieved.
• Build long-term customer relationships and identify new sales opportunities.
• Promote services across all disciplines and revenue streams.
• Provide accurate sales forecasts and account status reports.
• Support credit control activities to ensure payments are received within terms.
• Stay informed on industry legislation and product developments for clients.
• Represent the company professionally at all times.

Skills

Account management

Sales targets

Client relationships

Negotiation

Communication

Solution selling

Job description

Responsible for representing this regional fie and security systems installer and service provider professionally, developing and maintaining customer relationships, and driving growth in recurring maintenance contracts across all service disciplines. The role focuses on customer retention, solution selling, and achieving sales and account performance targets. Covering the London, Home Counties and M4 corridor, the role comes with a basic salary to £45,000 plus commission, car/allowance, 25 days holiday and package.

Key Responsibilities

• Develop and manage customer account plans to grow and retain business.
• Conduct regular client reviews, providing KPI reports and account summaries.
• Manage customer expectations and elevate service issues where required.
• Ensure contractual KPIs, quotation turnaround times, and sales targets are achieved.
• Build long-term customer relationships and identify new sales opportunities.
• Promote services across all disciplines and revenue streams.
• Provide accurate sales forecasts and account status reports.
• Support credit control activities to ensure payments are received within agreed terms.
• Stay informed on industry legislation and product developments, sharing relevant updates with clients.
• Represent the company professionally at all times.

Person Specification

• Energetic, driven, and enthusiastic.
• Proven track record of achieving sales targets.
• Strong communication, organisation, and relationship-building skills.
• Ability to develop account strategies and maximise sales opportunities.Customer-focused with a commitment to high service standards.
• Experience advising on and negotiating Fire & Security maintenance solutions