Key Account Manager – F&S Systems

SSR C&T; Hayes End; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Commission

Car/Allowance

25 days holiday

Additional benefits

Job summary

SSR C&T in the London region is seeking a full-time Key Account Manager – Fire & Security Systems to develop and retain major customer relationships across London, the Home Counties and the M4 corridor. You will sell installation packages, drive fresh business, and deliver regular reviews, forecasts, and performance updates to hit revenue targets.

Successful candidates will have proven account management and negotiating skills, a strong customer-service focus, and a track record of achieving

Qualifications

• Proven account management and sales experience.
• Strong negotiation and relationship-building skills.
• Track record of hitting revenue goals in fire and security.
• Excellent communication and customer service orientation.

Responsibilities

• Develop and manage customer account plans to increase revenue and retention.
• Conduct regular review meetings and provide performance reports.
• Build strong relationships and manage customer expectations.
• Achieve sales targets and ensure timely quotations.
• Identify and secure new business opportunities within existing and prospective accounts.
• Produce accurate sales forecasts and monthly status reports.
• Support credit control to maintain payment terms.
• Stay updated with industry developments and share updates with clients.

Job description

This full-time Key Account Manager – F&S Systems position with SSR C&T covers London, the Home Counties and the M4 corridor. The postholder develops and retains customer relationships, sells installation packages and seeks fresh business across assigned accounts. Duties include account planning, regular review meetings, performance reporting and achieving agreed sales targets. Applicants should demonstrate proven account management, strong negotiation and relationship-building skills, plus a record of hitting revenue goals within fire and security. The salary ranges from £45,000 to £55,000, supplemented by commission, a car or allowance, 25 days holiday and further benefits. The successful applicant will be responsible for developing and retaining key customer relationships, selling installations packages, and identifying new business opportunities across all accounts given. The role focuses on delivering excellent customer service, achieving sales targets, and ensuring customer retention. The role is covering the London, Home Counties and M4 corridor, and comes with a basic salary to £55,000 plus commission, car/allowance, 25 days holiday & package, working for a well-respected regional fire and security installer.

Key Responsibilities

• Develop and manage customer account plans to increase revenue and retention.
• Conduct regular customer review meetings, providing reports and performance updates.
• Build strong relationships and effectively manage customer expectations.
• Ensure contractual expectations, sales targets, and order objectives are achieved.
• Provide timely quotations and support the delivery of services.
• Identify and secure new business opportunities within existing and prospective accounts.
• Produce accurate sales forecasts and monthly account status reports.
• Support credit control activities to maintain agreed payment terms.
• Stay up to date with industry legislation and product developments, sharing relevant updates with customers.
• Represent the company professionally and act as a trusted advisor to clients.

Person Specification

• Proven account management and sales experience.
• Strong communication, negotiation, and relationship-building skills.
• Ability to develop and implement effective account growth strategies.
• Highly organised, structured, and results driven.
• Customer-focused with a commitment to service excellence.
• Consistent track record of achieving or exceeding sales targets.
• Experience within the Fire & Security sector
• Energetic, proactive, and self-motivated.