Service Booking & Customer Care Specialist

Eastern Western Motor Group

Broxburn

On-site

GBP 23,000 - 29,000

Full time

14 days+

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Job summary

Securitas UK is seeking a Service Booking Agent in a UK-based contact centre. The role involves handling service calls, logging customer and vehicle data into the DMS in line with GDPR, and providing precise estimates for servicing and repairs.

You will promote service plans and warranties to customers while supporting team efficiency and retention goals. Applicants must have the right to work in the UK and enjoy a customer-focused environment with opportunities to contribute to service

Qualifications

Experience handling service calls and customer inquiries.
Accurate data entry into DMS with GDPR compliance.
Ability to provide clear service estimates and timelines.
Willingness to promote service plans and warranty products.
Collaborative mindset to improve customer retention and team performance.

Responsibilities

Handle incoming and outbound service calls to assist with appointments, follow-ups, and warranty events.
Enter customer and vehicle data into the DMS ensuring GDPR compliance.
Provide accurate estimates and set clear expectations on costs and timelines for servicing and repairs.
Promote supplementary products such as service plans, warranties, and genuine parts.
Contribute to improved customer retention and team collaboration by sharing best practices.