Service Booking Agent

Securitas UK; Broxburn; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

Securitas UK is seeking a Service Booking Agent in a UK-based contact centre. The role involves handling service calls, logging customer and vehicle data into the DMS in line with GDPR, and providing precise estimates for servicing and repairs.

You will promote service plans and warranties to customers while supporting team efficiency and retention goals. Applicants must have the right to work in the UK and enjoy a customer-focused environment with opportunities to contribute to service

Qualifikationen

• Experience handling service calls and customer inquiries.
• Accurate data entry into DMS with GDPR compliance.
• Ability to provide clear service estimates and timelines.
• Willingness to promote service plans and warranty products.
• Collaborative mindset to improve customer retention and team performance.

Aufgaben

• Handle incoming and outbound service calls to assist with appointments, follow-ups, and warranty events.
• Enter customer and vehicle data into the DMS ensuring GDPR compliance.
• Provide accurate estimates and set clear expectations on costs and timelines for servicing and repairs.
• Promote supplementary products such as service plans, warranties, and genuine parts.
• Contribute to improved customer retention and team collaboration by sharing best practices.

Kenntnisse

Service calls

Customer service

Data entry

GDPR compliance

Upselling

Tools

DMS (Dealer Management System)

Jobbeschreibung

Job Description

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• Handle Service Calls: Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events.
• Customer & Vehicle Data Entry: Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance.
• Provide Estimates & Set Expectations: Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers.
• Promote Supplementary Products: Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits.
• Improve Customer Retention & Team Collaboration: Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.

#EWMG2

To be considered for this position, you must have the right to work in the UK.

Service Booking Agent

Customer Contact Centre

Salary up to £26,500. OTE up to £29,000