Automotive Service Advisor: Customer Care & Scheduling

Securitas UK; Bellshill; On-site; GBP 27,000 - 33,000; Full time

Job summary

Securitas UK is seeking a Service Advisor in Bellshill to join Commercial Bellshill. You will greet customers, explain services, manage scheduling and loan vehicles, monitor progress, and ensure accurate record-keeping. You will also follow up to ensure satisfaction and address any concerns.

Candidates must be eligible to work in the UK and be able to handle payments and invoices. Salary up to £30,000 with OTE up to £35,000, based in Bellshill.

Qualifications

• Greet customers professionally and listen to their concerns.
• Explain services, estimates and timelines clearly to customers.
• Coordinate service scheduling and loan vehicles where needed.
• Maintain accurate records of work orders, invoices and customer profiles.
• Follow up post-service to ensure satisfaction and address concerns.

Responsibilities

• Greet customers professionally, listen to concerns, and provide clear explanations of services, estimates, and timelines.
• Schedule service appointments and coordinate loan vehicles or shuttle services.
• Monitor job progress and update customers on delays or additional service opportunities.
• Maintain accurate records of work orders, invoices and customer profiles; process payments and reconcile transactions.
• Follow up after service to ensure satisfaction and gather feedback.

Job description

Securitas UK is seeking a Service Advisor in Bellshill to join Commercial Bellshill. You will greet customers, explain services, manage scheduling and loan vehicles, monitor progress, and ensure accurate record-keeping. You will also follow up to ensure satisfaction and address any concerns.

Candidates must be eligible to work in the UK and be able to handle payments and invoices. Salary up to £30,000 with OTE up to £35,000, based in Bellshill.