Customer Care Specialist: Detail-Driven & Professional

Travelwithsan; Hounslow; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Travelwithsan is seeking a Customer Service Representative in the United Kingdom to assist customers with daily needs and ensure accurate handling of transactions. You will work with customers, colleagues and internal teams to meet service requirements, process payments, handle inquiries, and maintain precise records while upholding company policies.

The successful candidate will have strong communication, attention to detail and the ability to work independently or as part of a team while

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Previous cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain current knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Problem solving

Teamwork

Confidential information handling

Cash handling experience

Customer service experience

Job description

Travelwithsan is seeking a Customer Service Representative in the United Kingdom to assist customers with daily needs and ensure accurate handling of transactions. You will work with customers, colleagues and internal teams to meet service requirements, process payments, handle inquiries, and maintain precise records while upholding company policies.

The successful candidate will have strong communication, attention to detail and the ability to work independently or as part of a team while