Service Asset and Configuration Management (SACM)

Leidos; Huntingdon; On-site; GBP 55,000 - 75,000; Full time

Job summary

Leidos in Huntingdon, UK, seeks a Service Asset and Configuration Management (SACM) Lead to define and manage configuration elements and assets within customer services. You will drive SACM using the Leidos product set, coordinating with ITAM and Service Delivery teams to ensure cost-effective, compliant SACM delivery.

You will collaborate with Service Architect, engineers, and project management to transition SACM services to BAU, manage associated risks, and ensure alignment with customer

Qualifications

• Experience of SACM solutions in enterprise environments.
• Knowledge of SACM concepts and techniques.
• Operational understanding of supply chains.
• Experience delivering and maintaining assets and service configurations for customers.
• Ability to write coherent, concise, and readable technical documentation.

Responsibilities

• Develop SACM architecture with Service Architect and Engineers.
• Lead SACM elements of delivery with programme/project management.
• Guide transition of SACM services into live production.
• Manage SACM audits and verifications.
• Ensure SACM processes align with ITIL and ISO20000 standards.

Skills

SACM concepts

ITIL framework

Stakeholder management

Technical documentation

Job description

Service Asset and Configuration Management (SACM)

Clearance Level - High (Active or eligibility to gain DV STRAP)

Location: Huntingdon UK

UNLEASH YOUR POTENTIAL

The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers. The primary objective of the SACM Lead is to use the Leidos SACM product set (People, Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service.

Service Delivery

Reporting into the Service Delivery Manager (SDM) and ITAM Team lead to ensure the SACM service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos Configuration Management strategy.

All SACM aspects, contribute to the creating Configuration Management Plans and associated Configuration Management documentation e.g. Data Dictionary & Data Modelling Guide, along with the common sub-processes to support development of the SACM solution.

Collaborating with Service Architect and Engineers to develop the SACM architecture.

Support defining and delivering the discovery interface control mechanism as selected from the supported interfaces defined in the Interface Control Documents (ICD).

Collaborating with Programme or Project Management to lead on the SACM elements of delivery to enable the transition of the service into live production.

Collaborating with Programme or Project Management and Leidos procurement to ensure the identification and managed introduction of new or replacement Assets and Configuration Items.

Identifying and managing SACM related risks, dependencies and issues appropriately aligned to the Service Delivery Plan.

Involvement in transitioning new SACM services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.

Liaising with Programme Management, Service Delivery and customers to assure delivery of quality SACM service products on time and to budget.

Ensuring teams involved with delivery of the SACM service have their processes and supporting artefacts.

Supporting transformation of the customer organisation to manage Assets and Service Configurations.

Working closely with the Service Operations team to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.

Service Operations

Reporting to the Service Delivery Manager (SDM) and ITAM Lead to ensure the SACM service model is operational, support and management and in line with the Customer and Leidos SACM design.

Assistant ownership of the SACM Process, associated documentation and tooling e.g. CMDB to maintain and manage Service Configurations and Assets.

Manage SACM Audits and Verifications.

Liaising with Programme Management, Service Operations and customers to assure the quality of SACM service products, including co-ordinating with the Change Manager.

Ensuring teams using elements of the SACM service follow the processes and supporting artefacts.

Manage Assets and Service Configurations to maintain services.

Working closely with the Service Operations team to ensure that implemented or changed services deliver to target service levels and performance indicators.

CSI

Championing SACM and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000 where it is a defined deliverable for the customer.

Identifying areas of improvement.

Establishing CSI mechanisms for the life of the service.

You will have experience in managing SACM solutions within enterprise environments. Good understanding of the SACM IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation with regard to SACM. The SACM must have:

Knowledge of SACM concepts and techniques.

An operational understanding of supply chains.

Experience of SACM for major IT systems and services.

Experience of supporting SACM activities and delivering and maintaining Assets and Service Configurations for customers.

The ability to write coherent, concise, and readable technical documentation.

Strong stakeholder management and interpersonal skills.

Experience of developing service based process and procedures in a commercial environment.

Experience of driving through service improvement activities.

Understanding of how technology, process, tools and people combine together to provide effective SACM solutions.

Experience in selecting and applying SACM principles, policies and techniques in client operational