Service and Validation Administrator

Confidential; South Yorkshire; On-site; GBP 27,000 - 28,000; Full time

Job summary

Confidential is seeking a Service & Validation Administrator to support its busy service department in Rotherham. The role involves administrative coordination, maintaining reports, processing contracts, and ensuring timely customer responses.

You will work closely with the Service and Contracts teams to uphold service standards. Ideal candidates will have experience in admin roles, strong organisational skills, and proficiency with Word, Excel, and Outlook.

Qualifications

• Experience in an administrative or coordination role is preferred.
• Clear and professional written and verbal communication.
• Able to work collaboratively within a team.
• High attention to detail and willingness to learn.

Responsibilities

• Collating and checking Validation and Laboratory Reports before issuing to customers.
• Generating and sending service and callout reports.
• Loading contracts onto the system and creating pre planned jobs and stock requirements.
• Supporting the Contract Manager with renewals.
• Maintaining internal tracking spreadsheets.
• Assisting the coordination team during busy periods or absences.
• Providing telephone support and responding to customer enquiries.
• Ensuring all enquiries are logged and responded to within the same day.

Skills

Organisationa l skills

Time management

Communication skills

Teamwork

Tools

Microsoft Office

Job description

Service & Validation Administrator

Salary: 26,500 - 28,000 per annum

Location: Rotherham

Hours: Monday to Friday, 8:30am to 5:00pm (45 minutes lunch) onsite

A well established service focused Medical organisation is seeking a Service & Validation Administrator to support its busy service department. This is a varied administrative and coordination role, central to ensuring efficient service delivery and high standards of customer support.

The role

Working closely with the Service and Contracts teams, you will provide day to day administrative support and help maintain smooth operational processes.

Key responsibilities include:

• Collating and checking Validation and Laboratory Reports before issuing to customers
• Generating and sending service and callout reports
• Loading contracts onto the system and creating pre planned jobs and stock requirements
• Supporting the Contract Manager with renewals
• Maintaining internal tracking spreadsheets
• Assisting the coordination team during busy periods or absences
• Providing telephone support and responding to customer enquiries
• Ensuring all enquiries are logged and responded to within the same day

Person specification

• Previous experience in an administrative or coordination role is preferred
• Strong organisational and time management skills
• Clear and professional written and verbal communication
• Confident using Microsoft Office, particularly Word, Excel, and Outlook
• Able to work collaboratively within a team
• High attention to detail and willingness to learn

This is an excellent opportunity for someone organised and proactive who enjoys working in a structured, team focused environment with a strong emphasis on customer service.