Service Administrator

Confidential; Leeds; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holidays (increases with long‑

Private healthcare and digital GP

Mental health support

Pension plan

Income protection

Life assurance (4x salary)

Recognition platform and discounts

Cycle to Work scheme

Descrizione del lavoro

Confidential is recruiting a Service Administrator in Leeds to support a busy service team. The role involves coordinating engineer visits, preparing work orders and documentation, processing timesheets and invoices, and maintaining customer records in a hands-on office-based environment.

The ideal candidate will have solid administrative experience, strong organization, excellent communication skills, and a customer-focused approach working with engineers, customers and internal teams.

Competenze

• Experience in service/engineering admin is advantageous.
• Strong organization and multitasking abilities are essential.
• Proficiency with MS Office and basic financial awareness is expected.

Mansioni

• Coordinate service calls and schedule engineer visits.
• Prepare and issue work orders and diaries, and manage documentation.
• Process engineer timesheets, reports and daily hours.
• Set up new customer accounts and perform necessary checks.
• Raise purchase orders, process credits and support invoicing.
• Liaise with customers and site contacts to arrange works and provide updates.
• Maintain accurate maintenance records and monitor planned visits.
• Produce regular service reports including hours, transactions and contract info.
• Monitor customer KPIs and ensure service commitments are met.
• Assist with straightforward customer quotations.
• Record engineer holidays, sickness, lieu days and other absences.
• Assist with engineer on-call rotas and team coordination.
• Follow up on outstanding invoices where required.
• Support engineers with PPE and workwear requests.

Conoscenze

Administrative experience

Organisational skills

Attention to detail

Written communication

Verbal communication

Customer-focused

Team player

Financial awareness

Strumenti

MS Office

SAP

Descrizione del lavoro

WSR is recruiting for a Service Administrator for our reputable client in Leeds.

Location: Leeds
Hours: Monday to Friday, 8:00am 4:30pm
Working Pattern: Fully office-based

Service Administrator Role Overview:

We re looking for an organised and proactive Service Administrator to join a busy service team in Leeds. This is a varied role where you ll provide day-to-day support to field-based engineers, customers and the wider service function, helping to keep jobs organised, schedules on track and administration running smoothly.

It s a great opportunity for someone with solid administrative experience who enjoys a busy, hands-on environment. Previous experience within engineering, technical services or a similar setting would be useful, but isn t essential, as full training will be provided.

Service Administrator Key Responsibilities:

• Coordinating service calls and supporting the scheduling of engineer visits
• Preparing and issuing engineer work orders, diaries and relevant documentation
• Processing engineer timesheets, reports and daily working hours
• Setting up new customer accounts and completing the necessary administration and checks
• Raising purchase orders, processing credits and supporting invoicing
• Liaising with customers and site contacts to arrange works and keep them updated
• Maintaining accurate maintenance records and monitoring planned visits
• Producing regular service reports, including engineer hours, transactions and contract information
• Monitoring customer KPIs and helping ensure service commitments are met
• Supporting the preparation of straightforward customer quotations
• Keeping accurate records of engineer holidays, sickness, lieu days and other absences
• Assisting with engineer on-call rotas and general team coordination
• Following up on outstanding invoices where required
• Supporting engineers with PPE and workwear requests

Service Administrator Skills, Experience and Attributes:

• Previous administrative experience, ideally within a service, engineering or technical environment
• Strong organisational skills with the ability to manage and prioritise multiple tasks
• Excellent attention to detail and a methodical approach to administration
• Confident written and verbal communication skills
• A customer-focused approach and confidence liaising with different contacts
• Comfortable working as part of a busy, collaborative team
• Good working knowledge of Microsoft Office
• Basic financial awareness would be beneficial, although training can be provided
• Previous SAP experience would be advantageous but is not essential

Service Administrator Benefits (After probation):

• Holidays: 25 days (with increases based on service).
• Health: Private healthcare, digital GP access, and mental health support.
• Enhanced Pay: Generous maternity, paternity, and sick pay.
• Secure Future: Pension plan, income protection, and life assurance (4x salary).
• Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!

This is a varied position where you ll become an important part of the day-to-day service operation, working closely with engineers, customers and internal teams. You ll receive full training and have the opportunity to develop your knowledge and skills within a busy service environment.

While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.