Service Advisor - Toyota

Vantage Motor Group; Ledston; On-site; GBP 21,000 - 32,000; Full time

Job summary

Vantage Motor Group in Ledston, United Kingdom, is seeking a proactive service advisor to deliver excellent customer service, schedule work on customer vehicles, and provide clear estimates for servicing and repairs.

You will ensure customers understand timescales and costs, promote genuine parts and accessories, and look for opportunities to upsell products and services while keeping promotions in mind.

Qualifications

• Experience in a car showroom/service environment preferred.
• Ability to provide accurate estimates and communicate timescales clearly.

Responsibilities

• Schedule work on customer vehicles and manage repair timelines.
• Provide accurate servicing and repair estimates including costs.
• Promote genuine parts and accessories and upsell where appropriate.

Skills

Customer service

Job description

This role involves providing excellent customer service to all our customers through scheduling work on customer vehicles, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs.

You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.