Service Advisor - Toyota

Vantage Motor Group; Morecambe; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

OTE included

Training and development

Friendly working environment

30 days holiday

Pension scheme

Job summary

Toyota Morecambe is seeking a customer-focused and organised Service Advisor to join the team. You will be the key link between our customers and our workshop, ensuring top-quality service from start to finish.

This full-time role typically runs Monday to Friday with alternate Saturdays on a rota. You will greet customers, advise on repairs and costs, liaise with technicians, process invoices, and deliver an exceptional customer experience from booking to delivery.

Qualifications

• Customer-focused and organised

Responsibilities

• Greeting customers and handling service bookings efficiently.
• Advising customers on necessary repairs, services and estimated costs.
• Promoting the sale of genuine parts and accessories whenever possible.
• Keeping customers informed on their vehicle's progress and any additional work required.
• Liaising with Technicians to ensure smooth workflow in the service department.
• Processing invoices and payments accurately.
• Delivering an exceptional customer experience to maintain high satisfaction and retention.

Job description

Do you have a passion for customer service and an interest in the motor industry?

We are looking for a customer-focused and organised Service Advisor to join our team at Toyota Morecambe. In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturday's on a rota basis.

Key Responsibilities:

• Greeting customers and handling service bookings efficiently.
• Advising customers on necessary repairs, services and estimated costs. Promoting the sale of genuine parts and accessories whenever possible.
• Keeping customers informed on their vehicle's progress and any additional work required.
• Liaising with Technicians to ensure smooth workflow in the service department.
• Processing invoices and payments accurately.
• Delivering an exceptional customer experience to maintain high satisfaction and retention.

What we offer:

• A competitive basic salary of up to £28,090.45 per annum (dependant on experience), concluding to £36,890.45 per annum including OTE.
• Ongoing training both with our manufacturer and in-house, and careers development opportunities.
• A friendly and supportive working environment.
• 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
  

No terminology in the advert you have seen is intended to discriminateon the grounds of age, gender, race, colour, religion, disability or sexualorientation, and we will gladly accept applications from all sections of thecommunity.