Service Advisor: Customer-Centric Auto Care & Upsell

Listers Group; Stratford-upon-Avon; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on shops,

Long service and loyalty incentives

Free Parking / On-site Parking

Company Events

Job summary

Listers Group’s Toyota dealership in Stratford-upon-Avon is looking for a Service Advisor to ensure smooth workshop workflow, greet customers and coordinate maintenance scheduling in a busy environment.

You will work Monday to Friday 08:00–18:00, with Saturday mornings on a rota. The role offers a base salary plus a monthly bonus and an overall OTE of £36,600, with a range of benefits and ongoing training.

Qualifications

• Excellent customer service experience in a busy environment.
• Ability to build rapport quickly with customers.
• Experience working to targets and driving sales objectives.

Responsibilities

• Book customer vehicles in for maintenance/repairs and coordinate with workshop.
• Meet customers on arrival and provide a seamless service from drop-off to handover.
• Update customers on progress, approve additional work and make follow-up calls.
• Coordinate with Workshop, Parts and Sales to ensure on-time delivery of vehicles.

Skills

Customer service

Upselling

Scheduling

Team collaboration

Tools

Dealer management systems

Job description

Listers Group’s Toyota dealership in Stratford-upon-Avon is looking for a Service Advisor to ensure smooth workshop workflow, greet customers and coordinate maintenance scheduling in a busy environment.

You will work Monday to Friday 08:00–18:00, with Saturday mornings on a rota. The role offers a base salary plus a monthly bonus and an overall OTE of £36,600, with a range of benefits and ongoing training.