Service Advisor | 35K Doe | No Weekends

Hawk Hiring LTD; St Leonards; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Employee discounts on servicing and/or

Free on-site parking

Job summary

Hawk Hiring LTD is seeking a Service Advisor / Estimator for our busy independent automotive workshop in the St Leonards-on-Sea / Hastings area. You will be the vital link between customers and workshop technicians, handling inquiries, building accurate repair estimates, booking vehicles, and steering job flow with timely updates.

Base salary £28,000–£35,000 per year, Monday to Friday 8:00–17:30, no weekends. Benefits include 28 days holiday (incl.

Qualifications

• Automotive experience in service advisory or estimator roles.
• Knowledge of light vehicle servicing and MOT processes.
• Friendly, professional communication and IT skills.
• Ability to multitask in a busy workshop environment.
• Full UK driving licence is advantageous.

Responsibilities

• Be the link between customers and workshop technicians.
• Handle inquiries and build accurate repair estimates.
• Book in vehicles and manage job flow with updates to clients.
• Provide prompt, accurate progress updates to customers.

Skills

Automotive experience

Communication

IT skills

Driving licence

Multitasking

Tools

Vehicle management system

Job description

Service Advisor

Pay & Benefits

• Salary: £28,000 – £35,000 basic per annum (dependent on automotive background and experience)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS) — Flexible full-time or part-time schedules considered for the right candidate.
• Perks: 28 days holiday allowance (including bank holidays), company pension scheme, employee discounts on vehicle servicing and parts, free secure on-site parking.
• Work Culture: Supportive, friendly independent environment with zero corporate high-pressure sales targets.

About Us

We are a highly rated, busy independent automotive workshop based in the St Leonards-on-Sea & Hastings area. Known for delivering honest, high-quality MOTs, servicing, diagnostics, and repairs, we pride ourselves on exceptional customer care, a strong local reputation, and a close-knit team environment.

Role Overview

Due to rapid business growth, we are seeking an experienced Service Advisor / Estimator to join our front-of-house team.

In this fast-paced role, you will be the vital link between our customers and workshop technicians. You will handle customer inquiries, build precise repair estimates, book in vehicles, manage job flow, and ensure our clients receive prompt, accurate updates every step of the way.

Requirements

• Automotive Experience: Solid background as a Service Advisor, Workshop Assistant, Parts Advisor, or Estimator within an automotive garage or main dealership.
• Technical Understanding: Sound knowledge of light vehicle servicing, MOT processes, and mechanical repair terminology to prepare accurate job estimates.
• Communication & Admin Skills: Friendly, professional phone manner with efficient IT and vehicle management system skills.
• Drive & Multi-tasking: Ability to stay organized, manage high inquiry volumes, and handle customer interactions under busy workshop conditions.
• Driving Licence: Full UK driving licence is advantageous.

Location & Commute

• Base: St Leonards-on-Sea / Hastings
• Road Links: Directly accessible via the A21 and A259, providing smooth links across East Sussex.
• Public Transport: Minutes from St Leonards Warrior Square and West St Leonards train stations, with local bus routes stopping nearby.
• Commutable From: Hastings, St Leonards-on-Sea, Bexhill, Battle, Rye, and Eastbourne.