Service Advisor Swansea

Euro Commercials Fuso Canter; Swansea; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Annual Leave

Life Insurance

Pension

Employee Assistance Programme

Mercedes-Benz Training Programmes

Job summary

Euro Commercials Swansea is seeking a Service Advisor to act as the first point of contact for customers, managing bookings and vehicle information with accuracy. You will liaise between customers and the workshop, explaining repairs and timelines while promoting after-sales services.

The role offers a competitive basic salary with benefits, a busy team environment, and opportunities for progression within the Mercedes-Benz network on Swansea site.

Qualifications

• Experience in a customer-facing role, preferably automotive.
• Strong communication and interpersonal skills.
• Proficient in booking appointments and data entry, with attention to detail.

Responsibilities

• Capture customer details and vehicle faults on first contact.
• Take bookings by telephone and enter them into the workshop system.
• Process parts orders, advise on stock issues and pricing, and confirm availability.

Skills

Customer service

Communication

Telephone handling

Data entry

Tools

CRM/Workshop system

Job description

• Call Euro Commercials – Cardiff Sales: 02920 310310 Service: 029 2031 0310 Parts: 02920 310390
• Call Swansea Service Centre Sales: 01792 762626 Service: 01792 762626 Parts: 01792 526520
• Call Newport Parts: 01633 284930 Service: 01633 284930
• Call Cardiff Van Centre Sales: 02920 230530
• Call Exeter Parts: 01392 360555 Service: 01392 360555
• Call Highbridge Parts: 01278 555660 Service: 01278 555660
• Call Euro Commercials – Avonmouth Parts: 0117 9387770 Sales: 0117 9387770 Service: 0117 9387770
• Call Euro Commercials – A40 Garages, Haverfordwest Service: 01437 751330

Location Swansea

Salary Competitive

Service Advisor Swansea

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception , mediating successfully between the customers needs and desires and the interest of the company.

Reporting:

The Aftersales Advisor reports to the General Manager

Key Responsibilities:

• Correctly capturing all customer details and vehicle faults at the first point of contact
• Taking telephone bookings from customers and accurately loading them into the workshop
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
• Informing customers of their ongoing vehicle status
• Entering additions/changes to customer database
• Handing over finished vehicles to customers
• Giving customers detailed explanations on extent of repairs
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• Discussing and arranging payment with customers
• Booking in of vehicles to ensure continuity of workshop loading
• Provide advice on warranties and service requirements
• In the case of legally required inspections, explaining the necessary vehicle test requirements

Key Performance Measures:

• Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customer in a timely fashion
• To achieve and exceed departmental targets towards parts growth
• Providing accurate advice on service requirements

Benefits:

• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Apprentice Tool Allowance
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• Mercedes-Benz Training Programmes
• EuRewards employee Benefit scheme

Be Part of the Team

Euro Commercials (South Wales) Limited is authorised and regulated by the Financial Conduct Authority (registration number is 678833) and is permitted to advise on and arrange general insurance contracts as an intermediary