Service Advisor: Front Desk & Aftercare

Euro Commercials Fuso Canter; Swansea; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Annual Leave

Life Insurance

Pension

Employee Assistance Programme

Mercedes-Benz Training Programmes

Job summary

Euro Commercials Swansea is seeking a Service Advisor to act as the first point of contact for customers, managing bookings and vehicle information with accuracy. You will liaise between customers and the workshop, explaining repairs and timelines while promoting after-sales services.

The role offers a competitive basic salary with benefits, a busy team environment, and opportunities for progression within the Mercedes-Benz network on Swansea site.

Qualifications

• Experience in a customer-facing role, preferably automotive.
• Strong communication and interpersonal skills.
• Proficient in booking appointments and data entry, with attention to detail.

Responsibilities

• Capture customer details and vehicle faults on first contact.
• Take bookings by telephone and enter them into the workshop system.
• Process parts orders, advise on stock issues and pricing, and confirm availability.

Skills

Customer service

Communication

Telephone handling

Data entry

Tools

CRM/Workshop system

Job description

Euro Commercials Swansea is seeking a Service Advisor to act as the first point of contact for customers, managing bookings and vehicle information with accuracy. You will liaise between customers and the workshop, explaining repairs and timelines while promoting after-sales services.

The role offers a competitive basic salary with benefits, a busy team environment, and opportunities for progression within the Mercedes-Benz network on Swansea site.