Parts Advisor Avonmouth

Euro Commercials Fuso Canter; West of England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Life Insurance

Commitment Bonus

Staff recruitment bonus

Referral fee

Pension

Financial wellbeing

Eye test

Employee Assistance Programme

EuRewards employee Benefit scheme

Job summary

Euro Commercials in Avonmouth is seeking a Parts Advisor to join our busy parts department. You will accurately identify customer requirements, advise on suitable parts, and ensure orders are picked and dispatched efficiently.

This role focuses on delivering excellent service over the phone and in person, upselling where appropriate, and keeping customers informed about stock, backorders, and delivery times. A positive, sales‑driven attitude and experience in automotive parts are helpful.

Qualifications

• Experience in parts sales or automotive trade is preferred.
• Strong communication and problem-solving skills.
• Ability to upsell and manage customer expectations.

Responsibilities

• Receive all parts orders, interpret customer requirements and advise on additional items or prices, matching against stock and informing on unavailable items.
• Answer inbound calls in line with the company policy and proper dialogue.
• Actively promote new customer business and liaise with managers/aftersales executives.
• Keep customers/workshop updated on backorders and part availability.
• Pick parts and allocate to technicians in the workshop.
• Source unavailable items from other suppliers or pass order to stock control for VO.R. orders.
• Maximize sales opportunities through upselling and campaigns.
• Develop key account customers and identify opportunities to increase spend.
• Assemble customer orders for dispatch, ensuring accuracy and informing customers of any shortages.
• Maintain image and levels of customer service in line with company standards.
• Handle customer complaints promptly and refer unresolved issues to a supervisor.

Skills

Customer service

Sales orientation

Communication

Stock management

Order processing

Job description

Call Euro Commercials – Cardiff Sales: 02920 310310 Service: 029 2031 0310 Parts: 02920 310390

Call Swansea Service Centre Sales: 01792 762626 Service: 01792 762626 Parts: 01792 526520

Call Newport Parts: 01633 284930 Service: 01633 284930

Call Cardiff Van Centre Sales: 02920 230530

Call Exeter Parts: 01392 360555 Service: 01392 360555

Call Highbridge Parts: 01278 555660 Service: 01278 555660

Call Euro Commercials – Avonmouth Parts: 0117 9387770 Sales: 0117 9387770 Service: 0117 9387770

Call Euro Commercials – A40 Garages, Haverfordwest Service: 01437 751330

Location: Avonmouth

Salary: Competitive

Position Title

Parts Advisor – Avonmouth

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people‑centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

Accurately identify and process customer parts requirements; whilst maintaining a courteous and professional approach in a busy trade parts sales environment.

To be sales orientated and target driven to ensure successful parts growth.

To receive all parts orders and ensure that they are accurately and promptly picked and dispatched efficiently.

Responsibilities

• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• All inbound calls to be answered in line with Company ‘3 ring’ policy with correct Company dialogue.
• Actively promote new customer business generation and liaise with manager/aftersales executives
• Keeping customer / workshop updated on backorders and part availability.
• Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• To maximize sales opportunities through upselling and campaigns
• To be responsible for key account customers; developing sales and opportunities to increase spend.
• To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holder’s immediate supervisor

Performance Measures

• To maximize sales opportunities both retail and internal.
• To achieve and exceed individual and departmental targets towards parts growth

Benefits

• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• EuRewards employee Benefit scheme.