Service Advisor Seat & Cupra

Sinclair Group; Penllergaer; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Birthday day off

Contributory pension

Parental support

Training

Staff discounts

Free MOT

Life assurance

Staff car scheme

Cycle to work

Employee assistance

Sinclair Foundation

Development opportunities

Job summary

Sinclair Group in Swansea invites a Service Advisor to deliver superb customer experiences across service and vehicle repair. You will handle bookings, communicate advice clearly, and work in a paperless, digital environment while upholding modern luxury standards.

We seek someone with a passion for service, strong IT skills, and the ability to multi-task in a busy workshop. A full UK driving licence is essential, and there are excellent development and benefits on offer.

Qualifications

• Customer service mindset with ability to resolve issues efficiently.
• Proficient with IT systems and applications.
• Able to multi-task and stay adaptable in a busy environment.
• Strong communication and influencing skills to explain complex information.
• Excellent organisational skills to schedule work and balance workshop capacity.
• Full UK driving licence.

Responsibilities

• Create and manage customer workshop bookings.
• Explain workshop advice to customers to aid decisions on required work.
• Use digital tools in a paperless environment.
• Deliver on customer-first and modern luxury principles.
• Maintain accuracy in costing, digital job cards, and records of communications.

Skills

Customer service

Communication

Organisation

IT literacy

Multitasking

Driving licence

Tools

Digital tools

Job description

Reference: SEP20261690

Expiry date: 17:30, Fri, 16th Oct 2026

Location: Swansea

Benefits: 30 Days Annual Leave (incl. bank holidays) Birthday Day Off Staff Discounts & Free Annual MOT Manufacturer Training & Career Development

The Opportunity:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

A large part of what a Service Advisor Position involves is:

• Creating and managing customer workshop bookings
• Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
• Competent in ability to use digital tools in a paperless work environment
• Deliver on customer first and modern luxury principles
• Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.

More about you:

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrate computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills
• A full UK driving licence

What’s in it for you?

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group