Service Advisor Skoda & Volkswagen

Sinclair Group; Newport; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

Birthday day off

Staff discounts

Free annual MOT

Manufacturer training

Career development

Job summary

Sinclair Group is seeking a Service Advisor for Skoda & Volkswagen in Newport. You will be responsible for delivering a fantastic customer experience for service and vehicle repair customers and managing workshop bookings.

The role requires clear communication, IT literacy, and the ability to work in a busy environment while maintaining accuracy in costing and digital records. A full UK driving licence is essential, and the position emphasizes customer-first service within a modern luxury

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Proficient IT literacy and ability to use IT systems and applications.
• Ability to multi-task and stay organised in a busy workshop setting.
• Strong communication and influencing skills to explain complex information clearly.
• Must hold a full UK driving licence.

Responsibilities

• Create and manage customer workshop bookings.
• Explain workshop recommendations to customers so they can decide on work.
• Use digital tools in a paperless environment.
• Deliver on customer-first and modern luxury principles.
• Maintain accuracy in costing, digital job cards, and records of communications.

Skills

Customer service

IT literacy

Multi-tasking

Communication skills

Full UK driving licence

Tools

Digital tools

Job description

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Service Advisor Skoda & Volkswagen

Reference: SEP20261740

Expiry date: 17:30, Sun, 18th Oct 2026

Location: Newport

Benefits: 30 Days Annual Leave (incl. bank holidays) Birthday Day Off Staff Discounts & Free Annual MOT Manufacturer Training & Career Development

The Opportunity:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

A large part of what a Service Advisor Position involves is:

• Creating and managing customer workshop bookings
• Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
• Competent in ability to use digital tools in a paperless work environment
• Deliver on customer first and modern luxury principles
• Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.

More about you:

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrate computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills
• A full UK driving licence

What’s in it for you?

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group