Service Advisor - Progression & Training (Abingdon)

Octane Recruitment; Abingdon; On-site; GBP 20,400 - 34,000; Full time

Benefits offered by this job

Training programs

Company pension scheme

Employee discount

Job summary

Octane Recruitment is partnering with a leading main dealer group to recruit a Service Advisor in Abingdon, Oxfordshire. The role offers Monday to Friday hours with 1 in 3 Saturdays, with a salary up to £34,000 plus uncapped bonus.

You will greet customers, book servicing, update customers, support workshop, upsell services, and maintain high standards of service. A full UK driving licence is required; weekend work is likely.

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Skills

Service advisory experience

Customer service

UK driving licence

Weekend availability

Job description

Octane Recruitment is partnering with a leading main dealer group to recruit a Service Advisor in Abingdon, Oxfordshire. The role offers Monday to Friday hours with 1 in 3 Saturdays, with a salary up to £34,000 plus uncapped bonus.

You will greet customers, book servicing, update customers, support workshop, upsell services, and maintain high standards of service. A full UK driving licence is required; weekend work is likely.