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Octane Recruitment Ltd; Abingdon; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Training programs

Pension scheme

Employee discount

Job summary

Octane Recruitment Ltd in Abingdon, Oxfordshire, has a vacancy for a Service Advisor in a leading main dealer group. This is a long-term career move with clear progression opportunities.

You will greet customers, book workshop slots, update clients throughout the service process, support the Service Manager, and upsell where appropriate. A full UK driving licence and weekend availability are required. Salary is up to £34,000 plus bonus OTE 42k+.

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Skills

Customer service

Interpersonal skills

Communication

Upselling

Education

Full UK driving licence

Job description

Hours: Monday - Friday, 1 in 3 Saturday mornings

Salary: Up to £34,000 + bonus OTE 42k+ (Uncapped)

Ref: 30551

We have a new job vacancy available for a Service Advisor in Abingdon, Oxfordshire. My client is one of the UK's leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long-term career filed with progression opportunities. If you're a Service Advisor currently on the lookout, then

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Key Requirements

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Company Benefits

• Access to training programs
• Company pension scheme
• Employee discount

Any applications will be 100% confidential.