Service Advisor – Premium Auto Service & Upsell

Porsche Retail Group Ltd; Guildford; In loco; GBP 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

33 days holiday

Life Assurance

DC Pension Scheme

Preferential rates

Employee Assistance Program

Mental health champions

Employee voice forum

Descrizione del lavoro

Porsche Retail Group Ltd in Guildford are seeking a Service Advisor who combines vehicle knowledge with strong communication to ensure service and repairs are carried out right first time, while promoting added services and building lasting customer relationships. You'll deliver the Porsche Service Process, manage bookings, upsell per guidelines, and keep customers updated on Workshop progress.

The role offers a 36,000 base salary with a discretionary bonus up to 35% and a competitive benefits

Competenze

• Full UK Driver's Licence
• Dealership experience with automotive systems and repair processes
• Understand FCA Treating Customers Fairly principles
• Strong focus on meeting customer needs and satisfaction
• Experience working in a fast-paced environment

Mansioni

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info for upselling and meet targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions and upsell per guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow
• Confirm booking details with customers before appointments
• Plan and allocate work to Service Technicians for maximum productivity
• Ensure compliance with RICS, Warranty Audit, FCA and complete required training

Conoscenze

Customer service

Communication

Upselling

Teamwork

Fast-paced environment

Descrizione del lavoro

Porsche Retail Group Ltd in Guildford are seeking a Service Advisor who combines vehicle knowledge with strong communication to ensure service and repairs are carried out right first time, while promoting added services and building lasting customer relationships. You'll deliver the Porsche Service Process, manage bookings, upsell per guidelines, and keep customers updated on Workshop progress.

The role offers a 36,000 base salary with a discretionary bonus up to 35% and a competitive benefits