Service Advisor: Upsell & Customer Experience (Mon-Fri)

Porsche Retail Group; Guildford; In loco; GBP 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life Assurance

DC Pension Scheme

33 days holiday

Employee Assistance Program

Descrizione del lavoro

Porsche Retail Group is seeking a Service Advisor in Guildford to deliver outstanding customer service within the Aftersales Department. You will use your vehicle knowledge and communication skills to ensure correct servicing, upsell value-added services, and build lasting customer relationships.

Key duties include arranging bookings, guiding customers through service requirements, coordinating with technicians, and providing clear invoicing explanations.

Competenze

• Dealership or automotive service experience preferred.
• Ability to clearly explain technical information to customers.
• Strong focus on customer satisfaction and meeting targets.

Mansioni

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Communicate technical information effectively to upsell services and meet targets.
• Coordinate repairs and provide regular updates to customers.
• Handle Direct Dialogue interactions and service requirements, upsell per guidelines.
• Assist showroom customers with bookings and accessory sales; manage overflow bookings.
• Confirm booking details with customers prior to appointments.
• Manage customer vehicles and keys on site.
• Prepare invoices with clear technical explanations per standards.
• Plan and allocate work to technicians for maximum productivity with the Service Team Manager.
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required trainings.

Conoscenze

Customer service

Communication

Upselling

Team collaboration

Dealership experience

Descrizione del lavoro

Porsche Retail Group is seeking a Service Advisor in Guildford to deliver outstanding customer service within the Aftersales Department. You will use your vehicle knowledge and communication skills to ensure correct servicing, upsell value-added services, and build lasting customer relationships.

Key duties include arranging bookings, guiding customers through service requirements, coordinating with technicians, and providing clear invoicing explanations.