Service Advisor

Porsche Retail Group Ltd; Guildford; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

33 days holiday

Life Assurance

DC Pension Scheme

Preferential rates

Employee Assistance Program

Mental health champions

Employee voice forum

Job summary

Porsche Retail Group Ltd in Guildford are seeking a Service Advisor who combines vehicle knowledge with strong communication to ensure service and repairs are carried out right first time, while promoting added services and building lasting customer relationships. You'll deliver the Porsche Service Process, manage bookings, upsell per guidelines, and keep customers updated on Workshop progress.

The role offers a 36,000 base salary with a discretionary bonus up to 35% and a competitive benefits

Qualifications

• Full UK Driver's Licence
• Dealership experience with automotive systems and repair processes
• Understand FCA Treating Customers Fairly principles
• Strong focus on meeting customer needs and satisfaction
• Experience working in a fast-paced environment

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info for upselling and meet targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions and upsell per guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow
• Confirm booking details with customers before appointments
• Plan and allocate work to Service Technicians for maximum productivity
• Ensure compliance with RICS, Warranty Audit, FCA and complete required training

Skills

Customer service

Communication

Upselling

Teamwork

Fast-paced environment

Job description

Requirements

As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info effectively for upselling and meet departmental targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow bookings
• Confirm booking details with customers before appointments
• Manage customer vehicles and key allocation on site
• Prepare service invoices with technical explanations per manufacturer standards
• Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Requirements

Minimum Attributes

• Full UK Drivers Licence
• Dealership experience with an understanding of automotive systems and repair processes
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction
• Worked in a fast-paced environment

Desirable Attributes

• Ability to clearly convey information to customers and team members
• Confidence to upsell services and products when appropriate
• Able to Contribute fully within the team, ensuring the right environment is maintained

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Basic Salary of £36,000 per annum, plus an annual bonus up to 35%
• Rota Pattern - Monday to Friday (7:30am - 5:30pm or 8.00am to 6.00pm) and 1 in 4 Saturdays from 8.00am to 1.00pm
• 33 days holiday, with extra days for long service
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Option of a VW Group Vehicle at a preferential leasing rate
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre

The biggest 'Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.