Temporary Service Advisor

Guest Motors; South Normanton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus Scheme

Increased holiday entitlement

Job summary

Guest Motor Group in South Normanton is seeking a Temporary Service Advisor to support the busy service department at our depot. You will be the main contact between customers and workshop teams, helping to manage service work efficiently while delivering great service.

Key tasks include preparing job cards, invoicing, handling calls, booking appointments, updating customers on progress, and coordinating with technicians.

Qualifications

• Excellent customer service and communication skills.
• Highly organised with strong administrative abilities.
• Experience in a service advisor, customer service or automotive administration role.
• Experience using Kerridge/Keyloop DMS systems is advantageous.
• Ability to manage multiple tasks and customer expectations.
• Proactive team player.

Responsibilities

• Preparing job cards and raising invoices in line with completed work and manufacturer guidelines using Kerridge DMS and customer authorisation platforms.
• Answering incoming calls and dealing with customer enquiries.
• Managing customer enquiries at the service reception desk.
• Liaising with workshop technicians regarding vehicle progress and repair requirements.
• Managing the daily workshop workload in line with customer expectations.
• Booking service and maintenance appointments.
• Arranging and monitoring subcontracted work when required.
• Providing customers with updates, quotations, costs and authorisation requests.
• Producing accurate estimates and service documentation.

Skills

Customer service

Communication

Organization

Administration

Teamwork

Tools

Kerridge/Keyloop DMS

Job description

South Normanton
Full Time | Temporary Contract
Competitive Salary + Bonus Scheme

Join the UK’s Largest IVECO Dealer Group

Guest Motor Group is the UK’s largest Iveco Dealer Group and Fiat Professional Dealer, with over 100 years of family-owned heritage. Operating from 13 locations across the Midlands, we provide industry-leading commercial vehicle sales, servicing and fleet management solutions.

We are currently seeking a Temporary Service Advisor to support our busy service department at our South Normanton depot. This is an excellent opportunity for an organised and customer-focused individual to join a professional team within the commercial vehicle industry.

The Role

As a Temporary Service Advisor, you will act as the key point of contact between our customers and workshop teams, ensuring service work is managed efficiently while maintaining exceptional levels of customer service.

Key Responsibilities

• Preparing job cards and raising invoices in line with completed work and manufacturer guidelines using Kerridge DMS and customer authorisation platforms.
• Answering incoming calls and dealing with customer enquiries.
• Managing customer enquiries at the service reception desk.
• Liaising with workshop technicians regarding vehicle progress and repair requirements.
• Managing the daily workshop workload in line with customer expectations.
• Booking service and maintenance appointments.
• Arranging and monitoring subcontracted work when required.
• Providing customers with updates, quotations, costs and authorisation requests.
• Producing accurate estimates and service documentation.
• Ensuring efficient workshop loading and planning.

About You

We are looking for someone who:

• Has excellent customer service and communication skills.
• Can work effectively in a fast-paced environment.
• Is highly organised with strong administrative abilities.
• Has experience in a service advisor, customer service or automotive administration role.
• Ideally has experience using Kerridge/Keyloop DMS systems.
• Is confident managing multiple tasks and customer expectations.
• Works well as part of a team and takes a proactive approach.

Working Hours

• Monday to Friday: 9:30am – 6:00pm
• 40 hours per week
• 1 in 2 Saturdays: 8:00am – 12:00pm

Employee Benefits

• Bonus Scheme
• Increased holiday entitlement with length of service