Automotive Service Advisor

AKA Recruitment; Swansea; Vor Ort; GBP 33.000 - 34.000; Vollzeit

Zusammenfassung

AKA Recruitment is recruiting for experienced Service Advisors based in Swansea within an established automotive business. The role offers a competitive basic salary, a 40-hour week, and a clear progression path.

You will be part of a busy dealership team, delivering excellent customer service and managing bookings, estimates and workshop coordination. Previous dealership experience is highly desirable, with a rota that includes occasional Saturday mornings.

Qualifikationen

• Experience as a Service Advisor, ideally within a franchised dealership.
• Excellent customer service and communication skills.
• Ability to work efficiently in a busy automotive environment.
• Strong organisational skills and attention to detail.

Aufgaben

• Act as first point of contact for customers with a professional, welcoming service.
• Book vehicle servicing, maintenance and repair appointments.
• Prepare accurate job cards and workshop instructions for technicians.
• Keep customers updated on progress, costs and completion times.
• Liaise with Workshop Controllers and Vehicle Technicians to ensure smooth operations.
• Prepare service estimates and explain repairs to customers.
• Identify opportunities to recommend additional services and essential repairs.
• Process invoices and payments.
• Handle customer enquiries and resolve complaints professionally.
• Maintain accurate customer records and complete relevant administration.
• Promote customer satisfaction and encourage repeat business.

Kenntnisse

Customer service

Communication skills

Ability to work under pressure

IT and administration skills

Jobbeschreibung

AKA Recruitment are proud to be working with a fantastic client to recruit experienced Service Advisors for vacancies based in Swansea. This is an excellent opportunity to join an established automotive business offering a competitive salary, a structured working pattern and long-term career prospects.

The role offers a basic salaryof £32,598 per annum, rising to £33,575 following successful completion of the probationary period. Working hours are 40 hours per week, Monday to Friday, with rota hours between 7:00am and 6:00pm, plus one in three Saturday mornings from 8:00am to 1:00pm.Previous dealership experience is highly desirable.

Job Duties Include:

• Acting as the first point of contact for customers, providing a professional and welcoming service.
• Booking vehicle servicing, maintenance and repair appointments.
• Preparing accurate job cards and workshop instructions for technicians.
• Keeping customers updated throughout the repair process, including progress, costs and completion times.
• Liaising with Workshop Controllers and Vehicle Technicians to ensure efficient workshop operations.
• Preparing service estimates and explaining recommended repairs to customers.
• Identifying opportunities to recommend additional services and necessary repairs.
• Processing invoices and payments.
• Handling customer enquiries and resolving complaints professionally.
• Maintaining accurate customer records and completing all relevant administration.
• Ensuring high levels of customer satisfaction and encouraging repeat business.

Requirements:

• Previous experience as a Service Advisor, ideally within a franchised dealership.
• Excellent customer service and communication skills.
• Ability to work efficiently in a busy automotive environment.
• Strong organisational skills and attention to detail.
• Ability to remain calm and work effectively under pressure, particularly for the Cardiff location.
• Good IT, administration and customer management skills.
• Ability to build positive relationships with customers and colleagues.
• A professional, proactive and customer-focused attitude.

Reasons to Apply:

• Competitive basic salary of £32,598, increasing to £33,575 after successful probation.
• 40-hour working week.
• Monday to Friday working pattern, with one in three Saturday mornings.
• Opportunity to join an established automotive business.
• Long-term career opportunity within the automotive industry.

This is an excellent opportunity for an experienced Service Advisor looking to take the next step in their automotive career. If you have dealership experience, enjoy working in a customer-focused environment and are looking for a stable opportunity with a competitive salary, we would love to hear from you.