Service Advisor – Fast-Paced Auto Service & Career Growth

Octane Recruitment Ltd; Kingswood; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave including bankH

Birthday day off

Contributory pension

Life assurance

24/7 Employee Assistance Programme

Employee discounts on vehicles, MOTs,/

Manufacturer-accredited training

Career progression opportunities

Support and development in a family‑dr

High standard of customer satisfaction

Job summary

Octane Recruitment Ltd is sourcing a Service Advisor for a busy dealership in Guildford. The role sits in a fast-paced aftersales department and acts as the main contact between customers and the workshop.

You will manage bookings, quotes and service updates, with strong focus on customer satisfaction, administration and effective communication. The position is permanent, with regular hours and potential bonus opportunities. A full UK driving licence is required.

Qualifications

• Previous experience as a Service Advisor within a main dealership is preferred
• Strong customer service skills with the ability to build rapport and manage customer expectations professionally
• Excellent administration, communication and interpersonal skills
• Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
• Knowledge of Kerridge, RTC or eDynamix would be advantageous

Responsibilities

• Act as the main point of contact for customers during their service or repair visit
• Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support
• Liaise with workshop and other departments to provide accurate and competitive quotes for required work
• Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained
• Identify and upsell additional work where appropriate, documenting all findings accurately
• Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Tools

Kerridge

RTC

eDynamix

Job description

Octane Recruitment Ltd is sourcing a Service Advisor for a busy dealership in Guildford. The role sits in a fast-paced aftersales department and acts as the main contact between customers and the workshop.

You will manage bookings, quotes and service updates, with strong focus on customer satisfaction, administration and effective communication. The position is permanent, with regular hours and potential bonus opportunities. A full UK driving licence is required.