Fast-Paced Car Dealership Service Advisor (OTE £40k)

Octane Recruitment; Salisbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Birthday day off

Contributory pension and life cover

Employee Assistance Programme (24/7)

Vehicle discounts

Manufacturer-accredited training

Career progression

Support and development within family‑

Job summary

Octane Recruitment in Salisbury seeks a Service Advisor for a busy dealership’s aftersales team. You will be the main contact for customers, coordinating with the workshop, providing quotes, and managing bookings with a focus on excellent service. 8am-6pm, Mon-Fri with Saturday mornings on rota (overtime).

Salary is £32,028 basic with a bonus structure, aiming for an OTE of £40,000. Great benefits, ongoing manufacturer training, and a supportive family-run environment accompany the role.

Qualifications

• Minimum prior experience as a Service Advisor in a main dealership preferred.
• Strong customer service skills with ability to build rapport and manage expectations.
• Excellent administration, communication and interpersonal skills.
• Good organisational skills and attention to detail when managing bookings and workflow.

Responsibilities

• Act as the main contact for customers during service or repair visits.
• Handle service walk-in enquiries for the dealership with clear support.
• Liaise with workshop and departments to provide accurate quotes for work.
• Check vehicles in and return them to customers with complete documentation.
• Identify and upsell additional work where appropriate, with proper records.
• Maintain brand service standards and high customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Administration

Tools

Kerridge

RTC

eDynamix

Job description

Octane Recruitment in Salisbury seeks a Service Advisor for a busy dealership’s aftersales team. You will be the main contact for customers, coordinating with the workshop, providing quotes, and managing bookings with a focus on excellent service. 8am-6pm, Mon-Fri with Saturday mornings on rota (overtime).

Salary is £32,028 basic with a bonus structure, aiming for an OTE of £40,000. Great benefits, ongoing manufacturer training, and a supportive family-run environment accompany the role.