Automotive Service Operations Lead

Octane Recruitment Ltd; Epsom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Birthday off

Holiday allowance increasing with 서비스

Company pension scheme

Life assurance for pension members

Discounts on vehicles, servicing,parts

Cycle to Work scheme

Occupational health and 24/7 employee

Recruitment referral payments

Ongoing training and career develops

Job summary

Octane Recruitment Ltd is recruiting for an experienced Assistant Service Manager/Senior Service Advisor/Aftersales Advisor to join a busy, family-run main dealership in Epsom. You will bring proven service department experience in a fast-paced automotive environment and manage customer service, bookings and workshop capacity.

Full UK driving licence and the right to work in the UK are essential. Senior service advisor experience would be advantageous; ongoing training and career development are

Qualifications

• Experience as a Service Advisor in a busy main dealership
• Strong understanding of service and repair processes
• Excellent customer service and communication skills

Responsibilities

• Support the daily operation of a busy dealership service department
• Manage customer service and repair enquiries, bookings and workshop capacity
• Liaise with technicians and Workshop Controllers to monitor repair progress
• Keep customers informed and resolve service-related enquiries
• Explain completed repairs and future maintenance recommendations
• Identify suitable opportunities for additional repairs and service plans
• Support warranty administration, dealership systems and accurate service records
• Previous automotive Service Advisor experience – essential
• Strong knowledge of vehicle servicing, repairs and aftersales processes
• Confidence managing workshop bookings and customer expectations
• Good understanding of dealership administration and systems
• Right to work in the UK
• Full UK Driving Licence – essential
• Kerridge experience and familiarity with Volkswagen Group vehicles desirable

Skills

Service department experience

Customer service

Workshop bookings management

Communication skills

Organisational skills

Full UK Driving Licence

Tools

Kerridge dealership management system

VW Group knowledge

Job description

Octane Recruitment Ltd is recruiting for an experienced Assistant Service Manager/Senior Service Advisor/Aftersales Advisor to join a busy, family-run main dealership in Epsom. You will bring proven service department experience in a fast-paced automotive environment and manage customer service, bookings and workshop capacity.

Full UK driving licence and the right to work in the UK are essential. Senior service advisor experience would be advantageous; ongoing training and career development are