Service Advisor: Elevate the Car Owner Experience

Arnold Clark Group; Glenrothes; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

33 days’ holiday allowance with room

Generous retail discounts

Private healthcare

Simplyhealth – GP access and medical/d

Pension scheme

Maternity and paternity packages

Training and progression

And much more…

Job summary

Arnold Clark Group in Glenrothes is recruiting a Service Advisor at our Vauxhall branch. You will deliver outstanding customer service, coordinate with the workshop team and keep customers informed throughout the service and repair journey.

This role suits a friendly communicator with previous customer service experience, a proactive approach and a full UK driving licence. We offer a supportive environment, training, and opportunities to progress within the Arnold Clark Group.

Qualifications

• Excellent customer service and ability to resolve issues efficiently.
• Strong computer literacy and familiarity with IT systems.
• Ability to multi-task in a busy environment.
• Clear communication and influencing skills.
• Strong organisational skills to schedule work.
• Full UK driving licence.

Responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Skills

Customer service

Computer literacy

Multi-tasking

Communication

Organisation

UK driving licence

Problem solving

Tools

IT systems

Job description

Arnold Clark Group in Glenrothes is recruiting a Service Advisor at our Vauxhall branch. You will deliver outstanding customer service, coordinate with the workshop team and keep customers informed throughout the service and repair journey.

This role suits a friendly communicator with previous customer service experience, a proactive approach and a full UK driving licence. We offer a supportive environment, training, and opportunities to progress within the Arnold Clark Group.