Service Advisor - Customer Experience Champion (Automotive)

Arnold Clark Group; East Kilbride; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

And much more…

Job summary

Arnold Clark Group is seeking a Service Advisor at our Vauxhall branch in East Kilbride. You will deliver excellent customer service, liaise with the workshop, and manage service and repair bookings to ensure smooth customer journeys.

The role focuses on clear communication, problem solving, and accurate record-keeping, with full-time hours and opportunities for progression. You’ll be part of a welcoming team committed to customer care.

Qualifications

• Passion for delivering great customer service.
• Good communication and ability to explain information clearly.
• Ability to work efficiently in a busy environment.

Responsibilities

• Handle service and repair requirements with efficiency and professionalism.
• Coordinate with workshop and bodyshop to progress work.
• Manage invoicing and purchasing while protecting customer and company interests.
• Inform customers of faults and provide clear repair options.
• Update customer records and maintain aftersales product knowledge.

Skills

Customer service excellence

Communication skills

Multitasking

IT literacy / computer systems

Organisational skills

Problem solving

UK driving licence

Job description

Arnold Clark Group is seeking a Service Advisor at our Vauxhall branch in East Kilbride. You will deliver excellent customer service, liaise with the workshop, and manage service and repair bookings to ensure smooth customer journeys.

The role focuses on clear communication, problem solving, and accurate record-keeping, with full-time hours and opportunities for progression. You’ll be part of a welcoming team committed to customer care.