Service Advisor — Elevate Customer Experience in Auto Retail

Group 1 Automotive; Sefton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare access

Car purchase & lease schemes

Colleague discounts on services

Enhanced holiday allowance

Birthday day off

Share purchase plan

Travel tickets loan plan

Colleague referral payments

Family friendly policies

Training & development opportunities

Job summary

Group 1 Automotive's Lexus Liverpool service department is seeking a Service Advisor to be the main point of contact for customers while their vehicles are serviced. You will welcome customers, update them on repair progress and promote additional services based on technician recommendations.

The role offers opportunities to develop product knowledge through manufacturer training, maintain accurate records and contribute to a trusted customer experience across our busy retail centre on

Qualifications

• Excellent communication skills with customers and colleagues.
• Proven experience in delivering exceptional customer service.
• Ability to identify customer needs and upsell opportunities.
• Strong time management under pressure.
• Valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Excellent communication skills

Customer service experience

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive's Lexus Liverpool service department is seeking a Service Advisor to be the main point of contact for customers while their vehicles are serviced. You will welcome customers, update them on repair progress and promote additional services based on technician recommendations.

The role offers opportunities to develop product knowledge through manufacturer training, maintain accurate records and contribute to a trusted customer experience across our busy retail centre on