Service Advisor

Vindis Group Ltd.; Cambridge; On-site; GBP 24,000 - 28,000; Full time

Job summary

Vindis Group Ltd. is seeking a Service Advisor to join its Aftersales Team in a customer-facing capacity. You will deliver high quality service, maintain accurate records and work closely with the Workshop Team to ensure smooth information flow from front-of-house to workshop.

The role requires a Full UK driving licence and prior customer-facing experience. An opportunity to grow within a long-established Dealer Group with strong development culture and IMI-accredited leadership programmes.

Qualifications

• Customer-facing experience is required.
• Full UK driving licence is required.

Responsibilities

• Deliver high standard Service Core Process and Aftersales experience.
• Maintain accurate electronic records.
• Forge effective relationships with Workshop Team for timely information flow.
• Contribute to a quality culture focused on first time fixes.
• Utilise available tools to become a specialist in the area.

Skills

Customer-facing experience

Driving licence (UK)

Job description

The Vindis Group is seeking to appoint an Service Advisor to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

Key Role Responsibilities:

As an Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

• Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
• Demonstrating alignment with, and engagement in, a robust customer communication strategy.
• Maintaining electronic records in a complete and accurate manner.
• Developing effective working relationships with the Workshop Team and ensure that the flow of information from the initial front-of-house experience is timely, accurate, clear and consultative.
• Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
• Effectively utilising the tools and resources available to you to become a specialist in your area.

Prerequisites:

• Customer-facing experience required
• Full UK driving licence required

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

Full UK Driving Licence & Service Advisor experience is Essential ,Customer Service Experience.