Service Advisor - SEAT/CUPRA Milton Keynes

Vindis Group Ltd.; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

Vindis Group Ltd. is seeking a Service Advisor to join its Aftersales Team in Milton Keynes. You will contribute to the Service Core Process, support a customer-focused communication strategy, and maintain accurate electronic records to ensure smooth workshop handoffs.

Prerequisites include a full UK driving licence and customer-facing experience, with motor industry exposure considered preferable. This is a frontline, customer-facing role within a long-established automotive group offering a

Qualifications

• Customer-facing experience preferred.
• A Full UK driving licence is required.
• Experience in the motor industry is preferable.

Responsibilities

• Delivering upon the Service Core Process and Vindis Aftersales Experience as per training and expectations.
• Demonstrating alignment with a robust customer communication strategy.
• Maintaining electronic records in a complete and accurate manner.
• Developing effective working relationships with the Workshop Team to ensure timely, accurate information flow from front-of-house.
• Contributing to a culture focused on first-time fixes and high service quality.
• Using available tools to become a specialist in your area.

Skills

Customer-facing experience

Full UK driving licence

Motor industry experience

Job description

A Little Bit About Us:

The Vindis Group is seeking to appoint an Service Advisor to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

How we support our #Exceptional People:

• Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
• Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
• Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
• Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
• Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through the Salary Extras portal.
• Grow our Team - Earn a financial reward if you successfully refer a friend.
• Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
• Performance Recognition - We provide a competitive bonus scheme with this role.

Key Role Responsibilities:

As a Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

• Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
• Demonstrating alignment with, and engagement in, a robust customer communication strategy.
• Maintaining electronic records in a complete and accurate manner.
• Developing effective working relationships with the Workshop Team and ensure that the ‘flow’ of information from the initial front-of-house experience is timely, accurate, clear and consultative.
• Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
• Effectively utilising the tools and resources available to you to become a specialist in your area.

Prerequisites:

• Customer-facing experience preferable
• Full UK driving licence required
• Previous motor industry experience preferable

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.

Experience

Full UK Driving Licence & Customer Service Experience.