Service Advisor | Customer-First Auto Care & Training

Marshall Motor Group Careers; Doncaster; Presencial; GBP 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance rewards

Tailored training

Career development

Life insurance

Exclusive perks

Referral bonuses

Descripción de la vacante

Marshall Nissan Doncaster is seeking a friendly, customer-focused Service Advisor to be the essential link between customers and the workshop, handling bookings and vehicle collections with professional service.

You will greet customers at the front of house, keep them updated throughout the process, and manage follow-ups to ensure high satisfaction while assisting with maintenance advice and service plans.

Formación

• Experience in delivering excellent customer service and building rapport with customers.
• Organised, detail-oriented and able to manage own workload and customer base.
• Strong communication skills and a positive, professional attitude.
• Ability to stay calm under pressure and work well in a busy frontline role.

Responsabilidades

• Be the crucial link between customers and the workshop from booking to collection.
• Welcome customers at front of house, keep them informed and follow up to maintain satisfaction.
• Complete admin tasks efficiently and support customers with future vehicle needs and service plans.

Conocimientos

Customer service

Organised

Communication

Team player

Calm under pressure

Descripción del empleo

Marshall Nissan Doncaster is seeking a friendly, customer-focused Service Advisor to be the essential link between customers and the workshop, handling bookings and vehicle collections with professional service.

You will greet customers at the front of house, keep them updated throughout the process, and manage follow-ups to ensure high satisfaction while assisting with maintenance advice and service plans.