Senior Service Advisor — Premium Brand, Growth & Bonus

Marshall Motor Group; Lincoln; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Life assurance & pension scheme

Discounts on car servicing & purchase

Exclusive shopping & lifestyle perks

Performance rewards: bonus scheme

Career development & training

Job summary

Marshall Nissan Lincoln, part of Marshall Motor Group, seeks a Senior Service Advisor to join the aftersales team. You will act as a vital link between customers and the workshop to ensure smooth, satisfying service journeys.

You will manage customer relationships, support a high-performing team, and handle complex issues with professionalism while ensuring accurate administrative duties. Exciting benefits and progression opportunities available.

Qualifications

• Experience as a Service Advisor or similar role is required.
• Customer-centric mindset with strong communication skills.
• Organised and detail-oriented, able to manage workload and support a high-performing team.
• Pride in delivering a positive customer experience.

Responsibilities

• Manage customer relationships from booking to service completion with clear communication.
• Support and train new team members within the Service department to drive KPIs.
• Handle complex customer issues professionally and coordinate with management for solutions.
• Complete all administration accurately while upholding high standards of customer care.

Skills

Customer focus

Communication

Organised

Team support

Job description

Marshall Nissan Lincoln, part of Marshall Motor Group, seeks a Senior Service Advisor to join the aftersales team. You will act as a vital link between customers and the workshop to ensure smooth, satisfying service journeys.

You will manage customer relationships, support a high-performing team, and handle complex issues with professionalism while ensuring accurate administrative duties. Exciting benefits and progression opportunities available.