Customer-Centric Service Advisor – Auto Care

Marshall Motor Group; Ashford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Discounts on servicing and vehicle 구매

Exclusive shopping perks

Referral bonuses up to £2,000

Job summary

Marshall BYD Ashford is seeking a friendly, customer-focused Service Advisor to join our team. This full-time role (42.5 hours weekly, Monday to Friday) offers a basic salary of £29,052 with £34,500+ OTE, plus 25 days’ leave and a pension scheme.

You will be the vital link between customers and the workshop, delivering a seamless service from booking through to collection. We value a proactive, organised individual who can maintain strong relationships with customers and colleagues, and who can

Qualifications

• Experience in customer service is essential.
• Strong communication with customers and workshop teams.
• Organised with attention to detail and ability to manage workload.

Responsibilities

• Be the liaison between customers and workshop from booking to collection.
• Welcome customers at front of house and keep them informed throughout the service process.
• Handle admin tasks accurately and support customers with future vehicle needs and service plans.

Skills

Customer service

Communication

Organised

Team player

workload management

Job description

Marshall BYD Ashford is seeking a friendly, customer-focused Service Advisor to join our team. This full-time role (42.5 hours weekly, Monday to Friday) offers a basic salary of £29,052 with £34,500+ OTE, plus 25 days’ leave and a pension scheme.

You will be the vital link between customers and the workshop, delivering a seamless service from booking through to collection. We value a proactive, organised individual who can maintain strong relationships with customers and colleagues, and who can