Car Service Advisor | Upsell & Customer Care Pro

Silcom Recruitment; Chasetown; On-site; GBP 24,000 - 28,000; Full time

Job summary

Silcom Recruitment is seeking an experienced Service Advisor for a well-established franchise car dealership group in Burntwood. You will greet customers, clarify service/MOT/repair needs and manage them through the day with excellent, personalised service.

The role offers a base salary of £23,500 plus bonus with an OTE of £28,000, working 8:00am–6:00pm Monday to Friday with alternate Saturdays. Join a busy service team in a fixed-term/permanent position.

Responsibilities

• Meet and greet customers and clarify service, MOT and repair requirements.
• Manage customers throughout the day with regular contact and personalised service.
• Upsell products and service plans, handle objections and record sales activity.
• Raise invoices for work done and ensure timely vehicle collection.
• Order relevant parts for the workshop and allocate accordingly.

Job description

Silcom Recruitment is seeking an experienced Service Advisor for a well-established franchise car dealership group in Burntwood. You will greet customers, clarify service/MOT/repair needs and manage them through the day with excellent, personalised service.

The role offers a base salary of £23,500 plus bonus with an OTE of £28,000, working 8:00am–6:00pm Monday to Friday with alternate Saturdays. Join a busy service team in a fixed-term/permanent position.