Service Advisor - Customer Care & Workshop Liaison (Flexible Weekends)

Sytner Group; Wolverhampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced holiday entitlement 33 days

Maternity/Paternity and Adoption Pay

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Wolverhampton is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, advising on servicing, updating customers at every stage and liaising with technicians to ensure vehicles are ready on time.

No prior experience required; training is provided through our in-house Learning & Development team and BMW manufacturer courses. You will develop excellent organisational and communication skills in a busy, customer-focused

Qualifications

• Excellent organisational and administrative skills.
• Strong customer service background is beneficial.
• Willingness to learn and progress; training provided.

Responsibilities

• Act as the link between customers and workshop, informing on servicing.
• Keep customers updated at every stage and answer queries.
• Liaise with technicians/workshop control about vehicle statuses.
• Ensure vehicles are ready on time and provide best product/service advice.

Skills

Customer service

Organisational skills

Administrative skills

Attention to detail

Willingness to learn

Tools

Kerridge

Job description

Sytner Wolverhampton is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, advising on servicing, updating customers at every stage and liaising with technicians to ensure vehicles are ready on time.

No prior experience required; training is provided through our in-house Learning & Development team and BMW manufacturer courses. You will develop excellent organisational and communication skills in a busy, customer-focused