Vehicle Service Advisor: Customer Care & Workshop Liaison

Sytner Group; North Cornelly; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day paid voluntary/community work

Job summary

Sytner Group is seeking a motivated Service Advisor for our North Wales Volkswagen operation. You will be the vital link between customers and the workshop, informing them about servicing needs, statuses and timelines, and offering guidance on our products and services.

A strong customer service mindset is essential in a busy, dynamic environment. Experience is not required; our in-house Learning & Development team and VWG courses will support your progression.

Qualifications

• No prior experience required; training provided in-house and via manufacturer courses.

Responsibilities

• Inform and consult customers on vehicle servicing and status at every stage.
• Be the link between customers and workshop; liaise with technicians/workshop control about vehicle statuses.
• Ensure vehicles are ready on time and communicate updates to customers.
• Provide best advice on products and services to customers.

Skills

Customer service

Communication

Organizational skills

Problem solving

Tools

Kerridge / Rev-8

Job description

Sytner Group is seeking a motivated Service Advisor for our North Wales Volkswagen operation. You will be the vital link between customers and the workshop, informing them about servicing needs, statuses and timelines, and offering guidance on our products and services.

A strong customer service mindset is essential in a busy, dynamic environment. Experience is not required; our in-house Learning & Development team and VWG courses will support your progression.