Service Advisor: Customer Care & Upsell Focus

Evans Halshaw

Manchester

On-site

GBP 26,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

33 days holiday

Pension

Life assurance

Exclusive company discounts

Salary sacrifice car scheme

Volunteer day

Long service recognition

Career development

Cycle to work

Discounts on everyday goods

Job summary

Evans Halshaw Ford in Manchester is seeking a Service Advisor to be the vital link between customers and the workshop. You will enhance the service journey, promote vehicle health checks, and drive aftersales revenue with a proactive sales mindset.

A strong focus on customer care and timely communications is essential to maximise customer satisfaction and loyalty. In this role you will manage check-ins, advise on manufacturer recommendations, and support retention through service plans and

Qualifications

Strong focus on customer care and aftersales performance.
Ability to maximise revenue through service add-ons and product upsell.
Excellent communication and relationship-building with customers.

Responsibilities

Act as main point of contact for service customers from check-in to follow-up.
Understand customer needs and advise on safety repairs and manufacturer recommendations.
Promote and sell vehicle health checks and service plans to customers.
Support retention by forward-booking and offering tailored aftersales solutions.
Collaborate with technicians to ensure timely repairs and keep customers informed.